FAQs

Due to the nature of our specialty, visits are by appointment only. After office hours or on days when the office is closed, you can reach the on-call provider for urgent issues or emergencies by phoning (336) 273-2835.

We reserve the right to bill you $40 if you do not give us 24 hours notice when canceling an appointment. Emergencies happen, and we certainly take that into consideration before billing. Patients who habitually no show or cancel may be subject to dismissal from the practice. 

Beginning April 1, 2021, we will charge $50 if you do not show or cancel with less than 24 hours notice for the following procedures:

• Urodyn
• Colpos
• Copyics
• Novasure
• Sonohysterography
• Hysteroscopy
• LEEP

How long is too long to hear from us for results? Normal labs are generally published to the patient portal or sent through the mail. Abnormal labs (not all) will be called, or in some cases, they may be sent via the portal with detailed notes attached.

If you have an existing prescription and you need it refilled, always call your pharmacy first. You will need to speak with someone in the pharmacy to activate a new prescription that is on file. New prescriptions always have a new number, so if your current prescription has zero refills noted on the label, it cannot be refilled under that number. Prescriptions expire one year from the date they were sent in. If you did not pick it up from the pharmacy, staff will restock the medication. To fill, simply call the pharmacy to request.

All your medical records are confidential. We will release the records or any part of them only if you give us written authorization unless allowed under HIPAA. Medical records are legally the property of our office. However, we are happy to make 1 set of photocopies of your records at no charge and send them to you or another physician of your choice. Please provide us with at least 48 hours advance notice of when you would like to pick up your records.

Repeat copies of medical records needed by insurance carriers or attorneys should be requested in writing by the carrier or attorney. There will be a charge for this information, and we will make every effort to respond promptly to these requests.

We welcome and encourage you to call the office if you have a problem, or question, or if you need to get in touch with us for any reason. You may also contact us electronically via our patient portal.

Our phone lines are open for from 8:00am - 5:00pm Monday through Friday. Please make non-emergency calls during those hours.

When you call our office, the operator will either schedule an appointment or direct your call to the proper person. Most calls will initially be directed to our Nurse Triage Staff. Due to the high volume of calls and the personal care given to each patient, your call will be returned based on the priority of the issue. Please note that it may take up to 2 days to return non-urgent calls.

Each staff member of Wendover OB/GYN & Infertility, has been carefully chosen and trained to assure you of the best possible obstetric and gynecologic care.

As professionals, we function as a team with each of us doing our part. As a patient, you, too, are a part of our team. Your confidence in us is greatly appreciated, and we hope it will grow the more you know about us.

We encourage you to ask questions in order to clear up whatever concerns you may have. By maintaining open lines of communication, your experience with us will be pleasant, constructive, and fulfilling. It's an experience built on understanding.

Every insurance contract we sign as participating providers requires that we collect all copays, co-insurance, and deductibles. If you read your policy, you will see that you are responsible for payment for services rendered.

Just as any other business, we have to minimize our costs and therefore have to collect what we know you will owe when services are rendered. Remember, all other businesses require payment for services when rendered; we are no different.

For our maternity patients, we provide about 8 months of care before we can bill your insurance for the global care provided. We still have to pay our staff as well as all of our bills that we incur for running our business.

We understand that insurance deductibles have increased over the past several years and it does make it hard on families. Unfortunately, we have no control over the plan your employer has chosen or the plan that you had to pick through the market place that would be reasonably affordable.

We provide high quality, cost-effective care for our patients in a pleasing and comfortable environment. We hope that you see the value in the care provided and understand why we have to "talk money."

Medicare does not cover a routine preventive medicine exam. If you have a Medicare supplement, it will not cover anything that Medicare does not cover. There are some components, however, that Medicare will cover. Medicare will pay for cervical screening and a pap smear every 24 months if you are at low risk. They also cover a screening mammogram (including 3-D) every 12 months.

The routine preventive medicine exam is different than the "Annual Wellness Exam" and the "Welcome to Medicare" exam that are covered by Medicare. These two are typically performed by your primary care provider, and they don't actually involve a hands-on exam at all. Your primary care provider may, however, incorporate a physical exam anyway.

Most of the Medicare Advantage plans are now following Original Medicare guidlines and only cover what Medicare covers. It is very important that you read and understand your benefits before you are seen so you don't end up with services that are not covered and have to pay out of pocket. Click on the attached link to see what preventive services Medicare will cover.

Insurance policies are not the same. We can get limited benefit information on the insurance companies website, but it is never as detailed as what your employer provides you or the information supplied to you when you enrolled. It is very important that you understand what your policy covers and what it doesn't cover before services are rendered. We know that insurance can be confusing, but it is ultimately up to you to know whether services provided during your visit will be covered. Unfortunately, no insurance company will guarantee benefits until the claim is processed.  

Our office does not accept Medicaid.

In an effort to keep these costs reasonable, our policy is to receive payment at the time of your visit. If you have any questions about fees or need to discuss a bill, please feel free to contact a member of our business office staff at (336) 379-9742.

The fees for obstetrical care include all routine prenatal visits, your delivery, and your visit six weeks following delivery.  Additional tests and procedures which are ordered by your provider will be charged for at the time of service. 
If a cesarean birth, tubal ligation, and/or circumcision is performed, an extra charge is made for those particular surgical procedures.

Whatever the circumstance, we will work with you for a mutually satisfactory arrangement.

It is important for patients to not wait until the office closes or the weekend to ask for help for an issue that can be addressed during regular hours and for problems that are not considered medically urgent. 

When you call our number after-hours, the message does say "we reserve the right to bill $25 for non-urgent calls." The provider will determine if the call is appropriate or not and bill accordingly.

Now that Women's Hospital has moved, the best course for non-urgent GYN issues is an urgent care. All GYN patients who show up at the Women's and Children's Center will be sent to the emergency room.